/* Aflex Customer Service.
   Colour rule: only 3 signal colours, one meaning each.
     red   = overdue        amber = due within 7 days        green = closed
   Everything else is black / grey on white. No icons. */
:root{
  --ink:#1a1a1a; --muted:#6e6e6e; --faint:#a3a3a3; --line:#e6e6e6; --bg:#fafafa; --card:#fff;
  --red:#c53030; --amber:#b7791f; --green:#2f855a;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
body{margin:0;font:14px/1.5 "Segoe UI",system-ui,sans-serif;background:var(--bg);color:var(--ink)}
a{color:inherit}
header{background:#fff;border-bottom:1px solid var(--line);padding:10px 24px;display:flex;align-items:center;gap:20px}
.logo{font-weight:700;letter-spacing:1px;text-decoration:none}
.logo span{font-weight:400;color:var(--muted);margin-left:8px;letter-spacing:0}
header .sp{flex:1}
header nav a{color:var(--muted);text-decoration:none;margin-left:18px}
header nav a.on{color:var(--ink);font-weight:600}
header form{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:13px}
header select{width:auto;padding:4px 8px}
.localbar{background:var(--ink);color:#fff;font-size:12px;text-align:center;padding:3px}
main{max-width:1120px;margin:0 auto;padding:22px 16px 60px}
button,.btn{font:inherit;cursor:pointer;border:1px solid var(--line);background:#fff;border-radius:6px;padding:7px 14px;color:var(--ink);text-decoration:none;display:inline-block}
button:hover,.btn:hover{border-color:var(--ink)}
.primary{background:var(--ink);border-color:var(--ink);color:#fff}
.primary:hover{background:#333}
.text{border:none;background:none;padding:0;color:var(--muted);text-decoration:underline;cursor:pointer;font:inherit}
input,select,textarea{font:inherit;border:1px solid var(--line);border-radius:6px;padding:8px 10px;width:100%;background:#fff;color:var(--ink)}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--ink)}
textarea{resize:vertical}
.card{background:var(--card);border:1px solid var(--line);border-radius:8px;padding:18px 20px;margin-bottom:16px}
h2.sec{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.8px;color:var(--muted);margin:0 0 12px}
.flash{border:1px solid var(--line);background:#fff;border-radius:6px;padding:9px 14px;margin-bottom:14px}
.flash.error{border-color:var(--red);color:var(--red)}

.c-red{color:var(--red)} .c-amber{color:var(--amber)} .c-green{color:var(--green)}
.bar-red{box-shadow:inset 3px 0 0 var(--red)} .bar-amber{box-shadow:inset 3px 0 0 var(--amber)} .bar-green{box-shadow:inset 3px 0 0 var(--green)}
.muted{color:var(--muted)} .faint{color:var(--faint)}

/* list */
.top{display:flex;align-items:flex-end;gap:16px;margin-bottom:16px}
.top h1{font-size:20px;margin:0;font-weight:600}
.top .sp{flex:1}
.tools{display:flex;gap:10px;margin-bottom:18px}
.tools input{flex:1}
.tools select{width:150px}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:8px;overflow:hidden}
th{font-size:12px;font-weight:600;text-align:left;color:var(--muted);padding:9px 12px;border-bottom:1px solid var(--line);background:#fcfcfc;white-space:nowrap}
td{padding:10px 12px;border-bottom:1px solid var(--line);vertical-align:top}
tr.case{cursor:pointer}
tr.case:hover td{background:#f6f6f6}
tr.grp td{background:var(--bg);font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.8px;padding:14px 12px 6px;cursor:default}
td .sub{display:block;color:var(--muted);font-size:12px}
td.num{white-space:nowrap;color:var(--muted)}
td.due{white-space:nowrap;font-weight:600}
td.problem{max-width:300px}
.clamp{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}

/* case */
.crumb{margin-bottom:12px}
.head{display:flex;gap:16px;align-items:flex-start;margin-bottom:16px}
.head .sp{flex:1}
.head .meta{color:var(--muted);font-size:13px}
.head h1{font-size:20px;margin:2px 0;font-weight:600}
.stages{display:grid;grid-template-columns:repeat(5,1fr);border:1px solid var(--line);border-radius:6px;overflow:hidden;margin-bottom:16px;background:#fff}
.stages div{text-align:center;padding:7px 4px;font-size:12px;color:var(--faint);border-right:1px solid var(--line)}
.stages div:last-child{border-right:none}
.stages .done{color:var(--muted)}
.stages .now{color:#fff;background:var(--ink);font-weight:600}
.kv{display:grid;grid-template-columns:130px 1fr;gap:7px 12px;margin:0}
.kv dt{color:var(--muted)}
.kv dd{margin:0;min-width:0;overflow-wrap:anywhere}
.big{font-size:16px;font-weight:600}
.acts{display:flex;gap:8px;margin-top:16px;padding-top:14px;border-top:1px solid var(--line);flex-wrap:wrap}
.acts .sp{flex:1}
.panel{margin-top:14px;padding:14px 16px;border:1px solid var(--line);border-radius:6px;background:var(--bg)}
.panel ol{margin:6px 0 0 18px;padding:0}
.grid{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px}
.seg{display:inline-flex;border:1px solid var(--line);border-radius:6px;overflow:hidden;margin-bottom:10px}
.seg label{border-right:1px solid var(--line);padding:6px 12px;color:var(--muted);cursor:pointer}
.seg label:last-child{border-right:none}
.seg input{display:none}
.seg label:has(input:checked){background:var(--ink);color:#fff}
.addbar{display:flex;gap:12px;align-items:center;margin-top:10px}
.addbar .sp{flex:1}
.addbar label{display:flex;gap:6px;align-items:center;color:var(--muted);font-size:13px}
.addbar input[type=checkbox],.chk input{width:auto}
.tl{border-top:1px solid var(--line)}
.ev{display:grid;grid-template-columns:96px 84px minmax(0,1fr);gap:12px;padding:10px 0;border-bottom:1px solid var(--line)}
.ev .d{color:var(--muted);white-space:nowrap;font-size:13px}
.ev .k{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.5px;padding-top:2px}
.ev .x{white-space:pre-wrap;overflow-wrap:anywhere}
.ev .by{display:block;color:var(--faint);font-size:12px}
.ev.sys .x{color:var(--muted)}
.filepick{cursor:pointer;text-decoration:underline}
.filepick input{display:none}
.filepick[data-n]:not([data-n=""])::after{content:" (" attr(data-n) ")";text-decoration:none}
.drop{display:block;margin-top:8px;padding:14px;border:1px dashed #c8c8c8;border-radius:6px;text-align:center;color:var(--muted);font-size:13px;cursor:pointer}
.drop:hover,.drop.over{border-color:#888;background:#f6f6f6;color:inherit}
.drop input{display:none}
.dropped{font-size:13px}
.dropped div{padding:3px 0;overflow-wrap:anywhere}
.files a{display:block;font-size:13px;padding:3px 0;overflow-wrap:anywhere}
details.orig summary{cursor:pointer;color:var(--muted)}
details.orig pre{white-space:pre-wrap;font:13px/1.5 "Segoe UI",system-ui,sans-serif;margin:8px 0 0;color:var(--muted)}
.f{margin-bottom:12px}
.f label{display:block;font-size:13px;color:var(--muted);margin-bottom:4px}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.row4{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}
.chk{display:flex;gap:8px;align-items:center;margin:4px 0 6px}
.formfoot{display:flex;gap:8px;align-items:center;margin-top:6px}
.formfoot .sp{flex:1}

/* new case */
.narrow{max-width:640px}
.step{border-top:1px solid var(--line);padding-top:14px;margin-top:14px}
.step h3{font-size:14px;margin:0 0 10px;font-weight:600}
.pick{position:relative}
.pick ul{position:absolute;z-index:5;left:0;right:0;top:100%;margin:2px 0 0;padding:0;list-style:none;background:#fff;border:1px solid var(--line);border-radius:6px;max-height:260px;overflow:auto}
.pick li{padding:7px 10px;cursor:pointer}
.pick li:hover{background:#f3f3f3}
.pick li span{color:var(--muted);font-size:12px;margin-left:6px}

/* reports */
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
table.rep{border:none;border-radius:0;background:none}
table.rep td,table.rep th{border:none;padding:4px 6px;background:none}
.rname{width:38%;overflow-wrap:anywhere}
.rnum{width:70px;text-align:right;white-space:nowrap;color:var(--muted)}
.rbar span{display:block;height:10px;min-width:1px;background:#c9c9c9;border-radius:2px}
.rbar span.closed{background:#7a7a7a}

@media (max-width:860px){
  .grid2{grid-template-columns:1fr}
  .grid{grid-template-columns:1fr}
  .hide-m{display:none}
  .row4{grid-template-columns:1fr 1fr}
  .ev{grid-template-columns:80px minmax(0,1fr)}.ev .k{display:none}
}